Frequently Asked Questions
General Planner Responsibilities
What is the planner’s role during the planning process?
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The planner acts as your professional representative, offering expert advice, design coordination, and event oversight.
Is the planner responsible for cleanup after the event?
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No. The planner does not handle post-event cleanup or removal of vendor materials.
Does the planner operate audio/visual equipment or manage music playlists?
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No. Handling of A/V devices, music, slideshows, or similar equipment is not within the planner’s responsibilities.
What happens if weather or guest-related delays affect the timeline?
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Delays due to weather, traffic, illness, or communication lapses by the clients or guests may result in additional billed hours and are not the planner’s responsibility.
Client Responsibilities
What information must the clients provide before the wedding?
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Vendor contacts, timelines, contracts, venue directions, emergency contacts, and bridal party names—no later than 3 weeks prior to the wedding.
Are clients required to provide meals to the planner?
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Yes, a warm meal must be provided to the planner and assistant(s) on the event day.
What happens if the clients or their guests behave inappropriately?
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The planner may issue a warning, remove offending guests, or terminate services entirely without refund for repeated harassment or inappropriate behavior.
Who is liable for damage to the planner’s property?
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The clients must reimburse the planner for any damage to equipment or materials caused by themselves or their guests.
Are there late fees with my payments?
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Yes, there is a late fee of $100 to all payments not paid within three (3) days of payment due date.
Liability and Legal Protections
What is the limit of the planner’s liability?
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The planner’s total liability is limited to refunding fees paid. Emotional or consequential damages are not covered.
Is the planner responsible for vendor errors or issues?
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No. Clients must pursue vendor-related issues independently, even if the vendor was recommended by the planner.
Will the planner be responsible for lost or damaged personal property?
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No. Clients assume full responsibility for lost, stolen, or damaged items during the wedding.
Who is liable for food-related illnesses?
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The planner is not liable for any illness or injury resulting from food or beverage consumption arranged by or through vendors.
Termination, Cancellation, Postponement
Can the agreement be terminated?
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Yes, if a material breach occurs and is not corrected within 10 days. Compensation for hours worked still applies.
What happens if the clients cancel the wedding?
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The planner retains the non-refundable retainer and any previous payments. If canceled within 30 days, the full balance is still owed.
Can the wedding be postponed to a later date?
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Yes, but a $750 rescheduling fee applies, and the new date must be selected within 30 days and fall within 365 days of the original date.
What happens if the planner cannot accommodate a rescheduled date?
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The planner retains the retainer and any prior payments. Clients may owe the full balance depending on timing.
What if the client changes their mind about using the planner?
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The retainer and any payments made are non-refundable, especially if notice is given within 30 days of the wedding.
Venue & Vendor-related Questions
Does the planner manage vendor contracts or payments?
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No. Clients are solely responsible for entering into and managing all vendor contracts and obligations.
Is the planner responsible for issues caused by the venue or officiant restrictions?
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No. The planner must comply with any limitations set by venues or officiants, and the clients are responsible for negotiating any changes.
Substitution & Emergencies
What happens if the planner is unable to perform services due to illness or emergency?
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A substitute planner will be provided. If none can be secured, clients will receive a full refund.
What is a Force Majeure clause?
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It means neither party is liable for non-performance due to events beyond their control (e.g., natural disasters, war, government orders).
Media & Confidentiality
Can the planner use photos from the wedding for promotional purposes?
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Yes. Clients agree to release rights to images and allow the planner to use them for marketing and portfolio use.
Will the client receive compensation for the use of their images?
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No. Clients waive any rights to payment or approval of promotional materials.
Is the client allowed to share planning materials or documents?
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No. All planning tools, templates, and documents are confidential and may not be shared or reused without written permission.