Frequently Asked Questions

General Planner Responsibilities

 

What is the planner’s role during the planning process?

• The planner acts as your professional representative, offering expert advice, design coordination, and event oversight.

 

Is the planner responsible for cleanup after the event?

• No. The planner does not handle post-event cleanup or removal of vendor materials.

 

Does the planner operate audio/visual equipment or manage music playlists?

• No. Handling of A/V devices, music, slideshows, or similar equipment is not within the planner’s responsibilities.

 

What happens if weather or guest-related delays affect the timeline?

• Delays due to weather, traffic, illness, or communication lapses by the clients or guests may result in additional billed hours and are not the planner’s responsibility.

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Client Responsibilities

 

What information must the clients provide before the wedding?

• Vendor contacts, timelines, contracts, venue directions, emergency contacts, and bridal party names—no later than 3 weeks prior to the wedding.

 

Are clients required to provide meals to the planner?

• Yes, a warm meal must be provided to the planner and assistant(s) on the event day.

 

What happens if the clients or their guests behave inappropriately?

• The planner may issue a warning, remove offending guests, or terminate services entirely without refund for repeated harassment or inappropriate behavior.

 

Who is liable for damage to the planner’s property?

• The clients must reimburse the planner for any damage to equipment or materials caused by themselves or their guests.

 

Are there late fees with my payments?

• Yes, there is a late fee of $100 to all payments not paid within three (3) days of payment due date.

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Liability and Legal Protections

 

What is the limit of the planner’s liability?

• The planner’s total liability is limited to refunding fees paid. Emotional or consequential damages are not covered.

 

Is the planner responsible for vendor errors or issues?

• No. Clients must pursue vendor-related issues independently, even if the vendor was recommended by the planner.

 

Will the planner be responsible for lost or damaged personal property?

• No. Clients assume full responsibility for lost, stolen, or damaged items during the wedding.

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Who is liable for food-related illnesses?

• The planner is not liable for any illness or injury resulting from food or beverage consumption arranged by or through vendors.

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Termination, Cancellation, Postponement

 

Can the agreement be terminated?

• Yes, if a material breach occurs and is not corrected within 10 days. Compensation for hours worked still applies.

 

What happens if the clients cancel the wedding?

• The planner retains the non-refundable retainer and any previous payments. If canceled within 30 days, the full balance is still owed.

 

Can the wedding be postponed to a later date?

• Yes, but a $750 rescheduling fee applies, and the new date must be selected within 30 days and fall within 365 days of the original date.

 

What happens if the planner cannot accommodate a rescheduled date?

• The planner retains the retainer and any prior payments. Clients may owe the full balance depending on timing.

 

What if the client changes their mind about using the planner?

• The retainer and any payments made are non-refundable, especially if notice is given within 30 days of the wedding.

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Venue & Vendor-related Questions

 

Does the planner manage vendor contracts or payments?

• No. Clients are solely responsible for entering into and managing all vendor contracts and obligations.

 

Is the planner responsible for issues caused by the venue or officiant restrictions?

• No. The planner must comply with any limitations set by venues or officiants, and the clients are responsible for negotiating any changes.

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Substitution & Emergencies

 

What happens if the planner is unable to perform services due to illness or emergency?

• A substitute planner will be provided. If none can be secured, clients will receive a full refund.

 

What is a Force Majeure clause?

• It means neither party is liable for non-performance due to events beyond their control (e.g., natural disasters, war, government orders).

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Media & Confidentiality

 

Can the planner use photos from the wedding for promotional purposes?

• Yes. Clients agree to release rights to images and allow the planner to use them for marketing and portfolio use.

 

Will the client receive compensation for the use of their images?

• No. Clients waive any rights to payment or approval of promotional materials.

 

Is the client allowed to share planning materials or documents?

• No. All planning tools, templates, and documents are confidential and may not be shared or reused without written permission.